Return Policy

Return Policy
At B&G Recipe, we take pride in delivering fresh, high-quality products to our customers. If you’re not completely satisfied with your purchase from our website, we’re here to help.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• You received the wrong item.
• Your order was damaged during delivery.
• The product is expired or not up to our quality standards.

2. Non-Refundable Items

For hygiene and safety reasons, we do not offer refunds for:

• Change of mind after purchase.
• Orders that have been successfully delivered in good condition.
• Items that have been consumed or partially eaten.

3. How to Request a Refund

Please follow these steps:

• Contact Us – Email us at enquiry@umigroup.online or WhatsApp us within 24 hours of receiving your order.
• Provide Proof – Attach clear photos of the issue (wrong item, damage, or quality concern).
• Resolution – We’ll review your request and, if eligible, process your refund or send a replacement.

4. Refund Process

• Approved refunds will be issued within 7-14 business days via your original payment method.
• If a replacement is required, we’ll arrange for a new order to be sent to you at no extra cost.

B&G Membership Top-Up Refund Policy

At B&G Recipe, we strive to provide a seamless and enjoyable experience for our valued members. Please take note of the following refund policy for membership top-ups:

1. Non-Refundable Top-Up Credits

All top-up transactions made to your B&G Membership account are strictly non-refundable. Once credits are added to your account, they are solely for use within B&G Recipe outlet(s) and cannot be exchanged for cash or refunded under any circumstances, except in specific cases as determined by B&G Membership on a case-by-case basis.

2. Use of Credits

Credits in your membership account can only be used for purchases at B&G Recipe Outlets Please ensure the accuracy of your top-up amount before completing the transaction.

3. Refunds Due to Staff or System Errors

If an error occurs (e.g., an extra deduction from your account) caused by our staff or system during a transaction, we will review the situation and work to resolve it. Refunds for these errors will be processed within two(2) working days following the review.

4. Requesting a Refund for Errors

If you believe there has been an error in the deduction of your credit wallet during a transaction, please contact B&G Membership customer service immediately. Our team will investigate and address the issue promptly.

We appreciate your understanding and are committed to making things right.

If you have any concerns, don’t hesitate to reach out—we’re always happy to help!